FAQ

Question – Who can buy from shoplfa.com?

Answer – To shop at shoplfa.com, you should be legally permitted by the laws to shop.

Question – How do I get information about my account?

Answer – Once, your account is created and you become a part of LFA, you can login with your e-mail id and password. You will also receive a confirmation e – Mail on your registered e – Mail address. On the Left hand side, top corner of LFA homepage, we have a “Login” section, which will lead you to your account with LFA.

Question – What is my wishlist?

Answer – My Wishlist is a creative list wherein you can add the items you like and may wish to purchase anytime in the future.

Question – How long placing my order, should I expect to receive my shipment?

Answer – All orders are shipped from our Headquarter within 24 hours of the order being placed. Purchases shipped anywhere in the world will arrive within 7-10 business days of the order date.

Question – Which shipping courier does Shoplfa.com use?

Answer – We use only FEDEX Shipping courier.

Question – What is your shipping and handling cost?

Answer – Shipping and handling cost is Free in All over the world. Shipping cost is Free If your Total Order is More than 7500 .Extra shipping cost  will be charged for the orders then  less 7500 .Shipping cost will be According to Shipping country /State/City.

Question – Are you shipping all over the world?

Answer – Yes, we are shipping all over the World.

Question – Can I place an order on Phone, Chat or Email?

Answer – Yes, you may place an order with LFA via phone, chat and email.

Question – What are the various payment methods?

Answer –

Debit Card
Credit Card
Net Banking

Question – Shall i need to pay any Custom Duty on receiving the product?

Answer – No, you do not need to pay any custom duty.

Question – How Shall I know that you have received my order?

Answer – After you complete the checkout process, you will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Question – How can I select items to purchase?

Answer – As you browse through the www.Shoplfa.com, click on the “add to shopping cart” button the items that you wish to purchase.

Question – How can I know what is in my shopping cart?

Answer – When browsing through www.shoplfa.com, simply look to the right-side of the screen to see which items you have in your shopping cart.

Question – How can I remove an item from my shopping cart?

Answer – Click the “remove” check box and click “modify cart” to remove that item from your cart.

Question – How do I proceed through the check out process?

Answer – Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button and we will guide you through the check out process.

Question – Is ordering online secure?

Answer – Yes, we take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies

Question- Can I send my order as a gift?

Answer – You can order as a Gift to any one, any where in the world.

Question – How to Contact shoplfa.com?

Answer – You can contact Shoplfa.com via mail at support@shoplfa.com or info@shoplfa.com  or you can chat with our Executive.

Question – Do you accept returns/exchanges over and above what customers are entitled to by law?

Answer – Yes, we accept Return/Exchange within 7 working days.

Question- What all products are not covered under returns & refund policy?

Answer:

A. Lingerie

B. Cosmetics

C. modified or customized Products

D. Final/Clearance Sale Products.

Question – What if I receive a damaged Item?

Answer – In case you have received the damaged Product, LFA requests you to please report (with Images of the product) to our Customer Support team within 24 Hours of receiving the Product.

Question – What happens if an item I have ordered runs out of stock?

Answer – If an item goes out of stock after you have placed your order and received an order- confirmation, then, we will try our best to fulfill the order by sourcing the selected item. In the event that we are unable to source it for you, or if it is likely to take more than 2 days to ship, we will inform you about the delay and cancel the item as per your convenience and refund your Amount.

Question – Can FERI MOSH 21k be modified or customized?

Answer – No, FERI MOSH 21k can not be modified or customized.

Question – Can FERI Silver piece be re-sized?

Answer – No, FERI silver piece can’t be re-sized.

Question – What is the warranty of my POSH vibe?

Answer – The warranty of your POSH Vibe is 1 year.

Question – Is FERI MOSH 19k and 21k would be approved from IGI and GIA?

Answer – Yes, FERI MOSH 19K & 21k would be approved from IGI & GIA

Question – What is the warranty of my FERI MOSH?

Answer – The Warranty of your FERI MOSH is 5 year